FAQs: Metro Shelving Products

To sign in to your customer account, click "Sign In" on the menu bar and enter your email address and password. If you do not have an account, please click "Register" on the menu bar.

To sign out of your customer account, click Sign Out on the menu bar, and you will return to the home page. If "Sign Out" does not appear on the menu bar, you are not currently signed in to the site.

If you have forgotten your password, click Sign In on the menu bar to access the Sign In screen. At the bottom of the page, click on the "Forgot your password?" link. On the password retrieval page, you may enter your email address and then click "Get Password." We will send your password to the email address on file for your account.

To become a registered member of this site, click "Register" on the menu and enter your profile and account information. Then click "Register." There is no cost to become a registered member. Please note: For security purposes, your password must be 7–32 characters and include at least one letter and number. Passwords are case-sensitive.

To add an item to your shopping cart, on the Product page, enter the quantity you wish to purchase in the quantity field, and then click Add to Cart.

To remove a single item from your shopping cart, click the x box next to the item you wish to remove.

To remove all the items currently in your shopping cart, click the "Clear Cart" button.

Please click "Contact Us" on the menu bar to learn how to reach us regarding any questions or issues. Feel free to contact us or fill out the Contact Request form, and we will reach out to you.

YES! Your credit card information is protected with a secure SSL certificate that encrypts all your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards, rest assured that both your credit card information and personal information are protected.

To update your contact information, you must first sign in. Click "My Account" on the menu bar to access your account information. Select the profile for which you wish to update the contact information. Make your changes, and then click Save.

To update your email address and password, you must first sign in. Click My Account on the menu bar to access your account information, and then select Change Email Address and Password from the My Account menu. You may update your email address, first and last name, and password, then click Save. Please note: For security purposes, your password must consist of 7–32 characters and include at least one letter and number. Passwords are case-sensitive.

To view your order history, you must first sign in. Click "My Account" on the menu to access your account information. Select View Order History from the My Account menu, and then select the order number for the order you wish to view.

You can include special instructions for orders during checkout. In your shopping cart, click "Checkout." On the Payment page, type your special instructions or comments in the Special Instructions text box. The store owner will receive these instructions along with the order. Click "Place Order" to continue with the checkout process.